ADAPTER
International transformers and adapters may be rented at the reception.

ADDRESS
Seehotel Am Kaiserstrand
Am Kaiserstrand 1
6911 Lochau, Lake Constance
Austria

AIR CONDITIONING
All public areas of the hotel and the rooms are air-conditioned. In your room you have the possibility to regulate your own air conditioning.

ARRIVAL
On the day of your arrival your room is available from 3.00 pm.

BARISTA BAR
see Gastronomy

BATHHOUSE
In summer the Bathhouse (public area) invites you to take a bath in the sun or in Lake Constance. It is opened from 9.00 am to 6.00 pm in case of good weather (in midsummer from 7.00 am). Sunshades and loungers are located on the sun deck. 

BATHHOUSE BISTRO
see Gastronomy

BATHING BASKET
You will find a bathing basket in your room, equipped with a bathrobe, towels and slippers, you can use it during your stay. In case you miss something in your basket or require new towels, please contact our reception (#631). Please leave the basket in your room before checking out.

BATHROBE
The bathrobes in your room are at your disposal during your stay (different sizes available at the reception).

BEAUTY
see SPA & Wellness

BIKE RENTAL (April until October)
There are plenty of lovely biking routes around Lake Constance and the “Ländle”. We happily assist you with renting a bike and provide you with maps. Bikes and e-bikes can be rented for a fee from the hotel. Please contact the reception (#631).

BREAKFAST
Enjoy our lavish and vital breakfast buffet in our restaurant Wellenstein between 7.00 am and 10.30 am. Between 10.30 am and 12.00 am enjoy our “sleep-in” continental breakfast at the Barista Bar.

BUSINESS-CORNER
Photocopies and fax service via reception. If you would like to print a document, you can send it by e-mail to the reception: e-mail: info@seehotel-kaiserstrand.at
Please understand that we cannot connect external data carriers to our computer.

CARDIO
see SPA & Wellness

CAR RENTAL
see Concierge-Service

CHECK-IN
see Arrival

CHECK-OUT
see Departure

CHILDREN
We ask you not to leave your children unattended in the public areas of the hotel. Access to the sauna and fitness area for under 16-year-old children only accompanied by an adult.

CHURCH
Roman-Catholic parish Franz Xaver or the New Apostolic Church Lochau. We happily provide you with times of mass and church services.
The nearest Protestant Church is in Bregenz: A. u. H.B, Cosmus-Jenny-Straße 1, 6900 Bregenz.
A mosque is in Bregenz: ATIB Bregenz, Vorklostergasse 58, 6900 Bregenz.
More churches and mosques can be found in Lindau. Please contact the reception for further details (#631).

CONCIERGE-SERVICE
The concierge and/or reception desk offers you information and tips regarding excursions, activities, car rental, bike rental, sightseeing, shopping, hiking, time tables for trains, buses, flights, boats etc. around the clock. Please dial #631.

CREDIT CARDS
Our guests can pay cash or with EC card as well as with credit cards of VISA, Mastercard, Diners Club, American Express. 

CURRENCY EXCHANGE
The official currency in Austria is Euro. You may exchange your home currency into Euro at the reception. We accept and exchange US-Dollars ($), Swiss Francs (CHF) and
British Pounds (£). All other currencies can be changed at the “Sparkasse” in Lochau.

COT
We can provide a free cot for your baby (up to 2 years).

DEPARTURE
On departure day the room is at your disposal until 11.00 am. We are happy to store your luggage at the reception. Please dial #631.

DO NOT DISTURB
If you want to be undisturbed in your room, we ask you to hang the red signboard in front of the door. If the sign is visible after 2.00 pm, your room will not be cleaned (exceptions on request).

ELECTRICITY
The voltage in Austria is 220 volts. For all devices with 110 volts you need a transformer. If you need a transformer please contact the reception. Please dial #631.

ELECTRIC FILLING STATION
There are two electric filling stations in the courtyard (1x 11 kW / 1x 22 kW), which allow you to recharge your vehicle in the shortest possible time. For an overnight stay in our house, a free tank filling is available.

EMERGENCY
In case of an emergency please keep calm and inform the reception immediately (#631).

FACEBOOK
Stay informed and follow us on Facebook at: @kaiserstrand.

FEEDBACK
Your feedback is important to us to ensure the best possible performance. We are pleased with every kind of constructive criticism and ask you to fill out our evaluation forms. Feel free to write a review on several online portals: Holidaycheck, Booking.com, Tripadvisor and Google+.

FIRE
There is an escape plan in every room. In case of fire, go to the gathering point as fast as possible, which is marked on the escape plan. Please listen closely to the loudspeaker announcements and follow the instructions of our staff.

FIRESIDE BAR
see Gastronomy

FIRESIDE LOUNGE & LIBRARY
see Gastronomy

GASTRONOMY
BARISTA BAR
Right beside the reception you will find our coffee-bar. Opened daily between 11.00 am and 11.00 pm. Cold and warm snacks served from 12.00 noon to 10.00 pm.

BATHHOUSE BISTRO
Our Bathhouse Bistro offers refreshing drinks, coffee and tea specialities, cake and snacks. Opened daily from 12.00 pm until 6.00 pm.

FIRESIDE LOUNGE, LIBRARY & FIRESIDE BAR
In the Fireside Lounge with library, literary lovers forget the time. Selected books about Lake Constance, Vorarlberg, architecture, nature and lifestyle can be found here alongside
novels and children’s books. We are happy to serve you warm and cold snacks from the Barista Bar in our Fireside Lounge as well.

WELLENSTEIN
Start your day with a lavish and vital breakfast buffet in our restaurant Wellenstein, daily between 7.00 am and 10.30 am and enjoy your dinner between 6.00 pm and 9.30 pm; half board as well. Please book your table in advance, dial #631.

HAIRDRYER
The hairdryer can be found in the drawer under the sink in your bathroom.

HOLIDAY CONCIERGE
see Concierge-Service

HOMEPAGE
www.seehotel-kaiserstrand.com
For homepage bookings, we guarantee you the best available rate.

HOUSEKEEPING
Do you wish your room to be cleaned or have you got any special requirements for your bedding, pillow choice or anti-allergenic set-up etc., please contact our reception (#631).

HYGIENIC ITEMS
The most important hygienic items are available for sale at our reception (#631).

INTERNET/WIFI
All our rooms, the lobby, the meeting rooms and our Bathhouse are provided with free WiFi internet access. 
Choose WiFi network: Kaiserstrand.
Internet login: Open your browser, on login page enter:
username: kaiser; password: kaiser

INSTAGRAM
Follow us on Instagram at: @seehotel.am.kaiserstrand

KEY CARD
Your key card is valid until 11.00 am on the day of your departure. You may also use it for entering and leaving the underground car park. If you visit our SPA & Wellness area, please take your key card along to enter the pool area and use the SPA-lift. If you have any questions regarding the key card or key card system, please contact the reception (#631).

LAKE CONSTANCE – VORARLBERGER LEISURE MAP
The Lake Constance leisure map is your admission ticket for the most beautiful destinations, a ticket for bus and train and offers reductions for bonus partners. You can visit your favourite places several times, but every destination only once per day. For further information, please contact our reception (#631) or buy a ticket at www.bodensee-vorarlberg.com.

LAUNDRY – DRY CLEANING
Do you need something to be washed, dry cleaned or ironed? Please fill in the laundry form and the laundry bag, which you will find in your wardrobe, and contact the reception (#631).

LAWN
In summer, visit our lawn in the garden to enjoy the sun.

LUGGAGE
May we assist you with your luggage? Please contact our reception (#631). On your departure day we will store your luggage.

MASSAGE
see SPA & Wellness

MEDICAL ASSISTANCE
For information about doctors and emergency services, please contact the reception (#631).

MINIBAR
In your minibar you will find various chilled beverages as well as snacks. The price list is attached to the minibar.

MOSQUITOES
Due to our direct location at the lakeside, we have an increased mosquito volume. We therefore ask you to close the windows and doors when leaving your room and turn on your air condition if necessary.

NEWSPAPER
see Reading Material

PARKING – UNDERGROUND PARKING
You can park your car in our courtyard or our underground car park. A parking space in our courtyard is charged with € 8,- per day, in our underground car park with € 15,- per day. During your stay your room key can be used to leave and enter the underground parking.

PET
Your pet is welcome and will be charged with € 18,- per day (without food). Please be informed that dogs are not allowed in our restaurant Wellenstein, at the Bathhouse and in the SPA & Wellness area. We kindly ask you to keep your dog on a leash inside the hotel and on the hotel area. Do you have any special wishes or important information regarding
the cleaning of your room, please contact our housekeeping department (dial #631) and please use the “dog flag” (available at the reception) when your dog is in the room on its own.

PILLOW
see Housekeeping

PHARMACY
The closest pharmacy is the „Martin Apotheke u. Drogerie Dr. Michler AG” at Bahnhofstrasse 25 in Lochau. For further information about emergency services, please call the reception (#631).

POWER ADAPTER
Do you need a charging cable for your mobile device? A small selection of chargers is available at the reception.

READING MATERIAL
A selection of national and international newspapers and magazines is available for purchase at the reception. We would be happy to reserve your daily newspaper or provide you with your wishes if we do not have your desired newspaper. There is also a selection of books in our Fireside Lounge. You can borrow them during your stay. For further information, please contact reception (#631).

RECEPTION
The reception is 24 hours at your service. Please dial #631.

RENTAL CAR
see Concierge-Service

RIMC
The Seehotel Am Kaiserstrand is run by the RIMC Seehotel Am Kaiserstrand Hotel Betriebs GmbH. The RIMC Hotels & Resorts group headquartered in Hamburg is one of the leading international hotel associations. Marek N. Riegger and Audun Lekve are the managing partners. During the last 30 years, the RIMC Hotels & Resorts group has brought out around 200 hotel projects in Germany and abroad. The RIMC Hotels & Resorts group can show huge success by using tailor-made management solution for operating
hotels or to revitalize them. www.rimc.de

SAFE
For safe storage of your valuables there is a safe in every room.

SPA & WELLNESS
The sauna area is opened between 10.00 am and 9.00 pm (mixed sauna). In summer, the sauna area is opened from 2.00 pm, earlier opening is available on request. The infrared cabin can be turned on individually and is opened between 10.00 am and 9.00 pm in winter and between 12.00 pm and 9 pm in summer. 
The heated indoor pool and the cardio room are opened from 7.00 am to 9.00 pm.
In our wellness lounge you can enjoy various kinds of wellnesswater and tea.
Access to the sauna and fitness area for under 16-years-old children only accompanied by an adult. Please put on your bathrobe and bathing shoes in your room before visiting our wellness area. Please deposit your valuables inside the safe on your room.
Our wellness team welcomes you between 10.00 am and 8.30 pm in winter and between 12.00 and 8.30 in summer, further treatments beyond these hours are possible on request.
For appointments please contact our SPA reception, dial #680

SPORER YACHTING
Would you like to charter a yacht or a boat? Or take sailing lessons? For more information about Sporer Yachting directly “Am Kaiserstrand” please contact our reception (#631).

STAND UP PADDELING
In summer you have the possibility to do stand up paddeling as well as to ride sea kayak directly “Am Kaiserstrand”. For more information please contact our reception (#631).

TAP WATER
The tap water in your room has excellent drinking water quality.

TAXI/TRANSFER
We organise your transfers. A taxi can be arranged within a few minutes. Limousine service, airport transfers etc. upon request. Please contact the reception, dial #631.

TELEPHONE
We have programmed the often chosen departments reception, housekeeping, SPA on the short-dial keys for you. To make external calls, select the button “Amt”. To make a call from your room to another room, the room number is sufficient.

TELEVISION
Use your remote control for entering the channel list. For further questions, please contact our reception (#631).
Sky-Sport: A must-have for every sports fan! In all rooms we show you the biggest live sport events offered by Sky – everything in HD.

TRAINSTATION LOCHAU - HÖRBRANZ
200 meters from the hotel, you can reach Lochau train station on foot. From here, trains run directly to Lindau and Bregenz from about 5.35 am to 11.30 pm. Exact departure times can be asked for at the reception at #631.

UMBRELLA
Umbrellas are available at the reception.

VOUCHER
Are you looking for a suitable gift idea for your loved ones? You can receive all our packages and services with a value of at least € 25,- as a gift voucher. Please contact our reception (#631) or buy one online at www.seehotel-kaiserstrand.at.

WAKE-UP CALL
If you require a wake-up call, please contact the reception, dial #631.

WELLENSTEIN
see Gastronomy

ZEITUNGEN
siehe Lesestoff